( document Mediated Delivery )

Project Goal

DocMD will establish a centralized electronic document delivery service for libraries that cannot support such a service due to a lack of human and financial resource and/or technical limitations.

Process Objectives

• Develop a working model for a regional electronic document delivery mediation service
• Identify issues relating to the operation and management of such a service
  
• Identify a librarian at each of 17 project hospital libraries as the contact for local implementation
  
• Collaborate with project hospital libraries will be established to assist in the local implementation of the service
  
• Conduct general orientation sessions with project librarians
  
• Create educational and marketing materials for use by project hospital libraries related to use of the service
  
• Recommend how to expand or modify this model for use by others
  
• Recommend funding models for ongoing support of this type of service
  
• Purchase and install adequate hardware and software to support the project goal and objectives

Program Objectives

• Identify real costs of service operation
  Outcome: Create funding model to sustain the project beyond initial funding
  Target population: Project staff and 17 hospital librarians
  Conditions: During the next 24 months
  Criterion: Project continues after 24 months

• Hospital librarians will report satisfaction with the centralized electronic document delivery service model
  Outcome: Satisfaction with the delivery model is reported
  Target population: 17 hospital librarians
  Conditions: During the next 24 months
  Criterion: Librarians are satisfied with the centralized service model
  
  
• Promote NLM services and funding opportunities (ie. Internet Connection grants)
  Outcome: Communicate opportunities where applicable
  Target population: All project participants
  Conditions: During the next 24 months
  Criterion: Communicate opportunities where applicable

Behavioral and Environmental Objectives

• Electronic document delivery method is used by health care professionals
  Outcome: Used by 10% of hospital populations
  Target population: 20,392 health care professionals
  Conditions: During the next 24 months
  Criterion: DocMD used at least once by 10% of population, or about 2,000 health care professionals

• Health care professionals will report satisfaction with the delivery method
  Outcome: Satisfaction reported with the delivery method is reported
  Target population: About 2,000 health care professionals
  Conditions: During the next 24 months
  Criterion: All health care professionals utilizing service are satisfied with service method

• All hospital librarian contacts will understand the technology involved with electronic document delivery
  Outcome: Librarians will be able support their local users
  Target population: 17 hospital librarians
  Conditions: During the next 24 months
  Criterion: Librarians will be able support their local users

Educational Objectives

• Health care professionals will utilize the technologies involved in an electronic document delivery service
  Outcome: Will be able to successfully access and download a document
  Target population: Health care professionals
  Conditions: During the next 24 months
  Criterion: Documents processed are actually downloaded

• 100% of the library liaisons will understand the technologies involved in the electronic document delivery service
  Outcome: 100% will be able to successfully fill out questionnaire
  Target population: 17 library liaisons
  Conditions: During the next 24 months
  Criterion: Existing knowledge and/or improvement from pretest